Provider Manual

Information Technology

The Information Technology Services (ITS) department:


  1. Manages and maintains all computer systems owned by KCMHSAS. This includes data center hardware and software, desktop and laptop computers, cell phones and air cards.
  2. Provides specialized application development services including the creation of reports.
  3. Provides helpdesk functions to support hardware and software applications and systems.


For our contract providers, ITS supplies and supports the Streamline applications (SmartCare and Provider Access) for clinical and billing functions. These systems include a secure method of communication and should always be used when discussing client information – as opposed to sending protected health information (PHI) using regular email, which is strictly forbidden.

ITS also provides the portal which is heavily used as a document library and collaboration tool. Providers can access the Portal to find policies, forms and reports.

Q. How do I contact the Helpdesk?
A. There are four ways that you can use to contact the ITS Helpdesk:


  1. Submit a new Helpdesk ticket using the Helpdesk application by clicking here. Please note that in order to do this, you will need a login account to the Portal. This is a great option because your request will be tracked.
  2. Send an email to
  3. Call the Helpdesk at (269) 553-8059.
  4. Contact your provider network manager. They will be able to convey your needs/issues to the ITS Helpdesk and even create a ticket on your behalf.


Q. How do I submit a Portal login request?
A. Requesting a Portal login account is as easy as filling out a “Portal Login Request” form and sending it to the ITS Helpdesk via email. Please note that this form requires that your organization have an NPI number.  

Q. How do I get a Streamline login account?
A. In order to obtain a Streamline login ID and password, you need to submit a “Streamline User Request” form to your provider network manager.  Once they validate the request, they will forward it on to ITS.

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